DIGITALIZATION OF AIRPORTS: MAXIMIZING BENEFITS AND ENHANCING EFFICIENCY

Abstract

The aviation industry finds itself at a pivotal moment of transformation,
spurred by the rapid advancement of digital technology. This research delves deeply
into this transformative process, scrutinizing how digitalization is fundamentally
altering the operations, passenger services, and business strategies of airports. While
the scope extends to the broader global implications, it also zeroes in on the potential
effects specific to airports, including Almaty International Airport. The advent of
digital technologies presents a myriad of opportunities, ranging from augmenting
operational efficiency to delivering unparalleled customer experiences. However,
these opportunities are not without their unique challenges, including infrastructure
limitations and concerns surrounding data privacy. This paper strives to strike a balance,
shedding light on both the potential advantages and the accompanying hurdles. Drawing
insights from industry reports, scholarly journals, and expert perspectives, this narrative
provides an exhaustive overview of the current landscape of airport digitalization.
Furthermore, it furnishes actionable insights and recommendations, with a particular
focus on assisting airports in leveraging digital tools to attain excellence in business
operations, operational efficiency, and customer satisfaction.