ВНЕДРЕНИЕ СЕРВИСНОЙ СИСТЕМЫ IT-АУТСОРСИНГА

Abstract

The performance of many organizations depends on their ability to effectively use their IT service systems. This implies the need to optimize the relationship between the IT service provider and the people in the organization. The so-called ITSM systems are used to manage the services. But choosing from the existing ones or developing a new system is only the ―tip of the iceberg‖. Successfully implementing such a system and making sure that it is used effectively is one of the key tasks and living conditions of the system itself.
This study focuses on the analysis and modernization of the ―IT services system of Asista‖, one of the outsourcing companies in Kazakhstan, based on efficiency calculations made using lean production techniques