ЦЕННОСТЬ IT-АУТСОРСИНГА ДЛЯ КЛИЕНТА

Abstract

Customers expect IT outsourcing to transform IT functions into compact and dynam-ic tools that respond quickly to business needs and opportunities. But these are only abstract desires. They hide a lot of details that the client pays attention to: response to a request time, reasonable price, quality, communication skills of specialists, their politeness, how well specialists understand the client's problem, and so on. The article describes the calculation and analysys of the results of a survey among the adminis-trative and management personnel of an IT outsourcing company in order to understand its main value for customers, what customers pay most attention to and how to improve the existing system if the main goal of the company is to scale and move to the large business service segment.